Return Policy

Instruments Purchases

New instruments may be returned up to 7 days from purchase date and there will be a 10% restocking charge applied. Any damage to the instrument may affect the total refund.

Used instruments may be returned up to 7 days from purchase date and there will be a 10% restocking charge applied. Any damage to the instrument may affect the total refund.

Rental Instruments

Rental instrument contracts may be terminated within 3 days of receiving the instrument for a full refund. The instrument must be in the same condition as it was when it was rented to you.
There will be a charge for any accessories that have been used (reeds, mouthpieces, swabs, cork grease, oil, rosin).

Accessories

Accessories may be returned up to 7 days after purchase. They must be unopened and in their original packaging. You must bring the accessories to our store, we will not pick these up at your child's school.

Reeds

Due to sanitation concerns, we cannot accept the return of reeds.

Books

We do not accept returns on books.