FAQs

What are your office hours?

Monday - Friday: 9am-5pm 
Saturday: 8am-2pm

 

Do you repair non-rental instruments?

Yes. Our shop is equipped to repair all band and orchestral instruments.

 

Can I bring my instrument to Wayland?

Unfortunately, no. Now that we have relocated to Bedford, we no longer conduct any business out of our Wayland residence.

 

Do provide pickup and drop off of non-rental instruments?

Yes, we will provide pick up and drop off to any of our participating schools. This service is an additional $25 to your repair cost. Once we have the instrument in store we will call you with an estimate. Payment is due prior to delivery. Payments can be made either with a credit card or by leaving a check at the school. Instruments will not be returned without payment arrangement.

 

Will you deliver accessories to my child’s school?

Yes, we will deliver accessories to a participating school the next time we are there. If you prefer, we can mail accessories to your residence for a small fee.

 

My teacher says that only a quick fix is needed, can you fix my instrument while I wait?

In most cases, no. What may seem to be a simple fix to one person could actually be an underlying cause to a larger problem.

 

How long will it take to repair my instrument?

Without seeing the instrument we cannot determine length of time or cost. We liken it to taking your car in for service, unless we can hear the “clinking” noise, we cannot pin point the problem. Our technicians thoroughly test the instruments and check them to be sure they work properly. This process takes time, but is worth the wait. We know that your instrument is important to you and we try our best to accommodate your schedule.

 

Do you have a loaner I can borrow while my instrument is being repaired?

Since our turn-around time is typically reasonable, we don’t offer loaner instruments for non-rental repairs.

 

How much will it cost to repair my instrument?

Without seeing the instrument we cannot determine length of time or cost. We liken it to taking your car in for service, unless we can hear the “clinking” noise, we cannot pin point the problem. Our technicians thoroughly test the instruments and check them to be sure they work properly. This process takes time, but is worth the wait. We know that your instrument is important to you and we try our best to accommodate your schedule.

 

How can I pay for my repair?

Leonards Music is set up to accept most payment methods.

 

Rental Q & A

 

How long is this rental for?

All contracts are on a month-to-month basis.

 

Is there a deposit required when renting an instrument?

There is no deposit required. All rentals run on a month-to-month basis.

 

How do I get my instrument?

If your child attends one of the qualifying school districts, we can deliver their instrument directly to the school on the deisgnated instrument pick-up night. If you rent your instrument after that date, we can still deliver the instrument to the school. Otherwise, please call or e-mail us to set up a time to pick-up the instrument here at our shop in Bedford.

 

What is a qualifying school district?

Any school system that is serviced by Leonards Music.

 

I am renting multiple instruments for my children, do I need to fill out a new contract for each child?

Yes, for legal reasons as well as record keeping purposes, it is required that each instrument (and player) have their own contract filled out.

 

What if my child's instrument isn't working properly?

Please call or e-mail us and we will arrange to come directly to your child's school within 48 hours. We will pick up the instrument, bring it back to our shop for repair & return it within 24 hours. If the instrument requires extensive repair, a loaner will be provided. Alternatively, you may bring your instrument to our shop in Bedford, MA.

 

When will the instrument be owned by me?

Each contract has a certain number of months that will pay off the instrument. Once you have paid through the number of months listed on your contract, the instrument is yours.

 

What if I want to buy the instrument early?

We offer a 35% discount off the remaining balance within the first 12 months and a 25% discount on the remaining balance at any time after 12 months. Just call or e-mail us to find out what your buyout price would be. Note: String instruments do not qualify for the discount.

 

What if I want to return the instrument?

Just call or e-mail us and we will make arrangements to pick up your instrument at your child's school. Note: Do not leave the instrument at the school without notifying us. Your instrument will not be returned and your monthly charges will continue

 

Will I owe any money if I return the instrument?

No additional money will be owed, assuming your payments are up to date.

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