Agreement Terms and Conditions

1. Leonards Music LLC holds the title of ownership of the instrument until the balance has been paid in full.
2. Rental Fees: The Customer agrees to pay Leonards Music LLC monthly for the rented instrument. The rental fees are due and payable starting on the date the instrument is obtained and are repeated monthly.

   **All contracts are charged via autopay. We must have an active Credit card or a Bank Account on file. Rental Accessories Policy

3. Accessories purchased online during the rental contract process will be charged immediately upon receiving the rental.
4. Customers have 30 Days to report missing accessories, books, or other items purchased or included with the rental. After the 30-day grace period, the Customer is responsible for paying for all missing, lost, or damaged accessories.

   Rent-To-Own Policy (Band instruments):

5. All band instruments are Rent-to-Own. 100% of the monthly Rental Fee applies to the balance of the instrument for the duration of the Agreement.

   Rent-To-Own and Rent-to-Rent Policy (String instruments Only)

6. Full-size string instruments are Rent-to-Own, while Fractional string instruments are Rent-to-Rent (not meant for purchase).
   1. Full-Size String Instruments: 100% of rental fees go towards Credit for the duration of the contract for renters who are actively renting a full-size instrument (4/4 Violin, 15.5+ inch Viola, 4/4 Cello, 3/4 or 4/4 Bass, and 3/4 or 4/4 Guitar)
   2. Fractional Size Instruments: 50% of the Rental Fee goes towards earned credit for Customers who are actively renting fractional-sized string instruments, including all instruments smaller than the listed “Full-Size String Instruments” above.
   3. Fractional String Credit will stop accruing once a customer has reached the full value of their current rental. If they choose to size up, credit will begin accruing again.

      Credit Terms and Conditions

7. Earned credit has no monetary value and may only be applied to the instrument on the active contract. Credit is forfeited immediately upon return of the instrument and may not be used again once the contract has been closed.

   Customer Responsibilities

8. Care and Maintenance of the Instrument: The Customer agrees to maintain the instrument in good working condition. The Customer agrees to clean, store, and handle the instrument, case, and accessories with care and to instruct the applicable student player to do the same.
9. Timely Rental Payments: The Customer agrees to remit rental payments on time. Payment is not dependent on whether the instrument is being used, has been lost, etc.
10. Updated Contact and Payment Information: The Customer agrees to notify Leonards Music LLC within 30 days of any changes to their contact information or payment information.
11. Covering Damage or Loss: The Customer agrees to immediately report any damage, loss, or malfunction of the instrument or case to Leonards Music LLC.
    1. In the event of loss or irreparable damage (Purchasing Insurance covers Accidental Damage), the Customer will immediately pay the full replacement cost of the instrument.
    2. If an instrument’s case is destroyed or abused (written on, torn, moldy, etc.), the Customer will be liable for paying for a replacement case. Any credit card or bank account on file will be charged immediately to replace the case.
    3. Leonards Music staff holds the sole right to determine if damage to an instrument or its case is intentional/negligent.
12. Returning your Rental: To end the contract, the Customer agrees to return the instrument to 128 Great Rd, Bedford, MA 01730, or immediately notify Leonards Music LLC of their intent to return via school pick-up.
    1. The student’s school (if applicable) is not party to the return transaction. The Customer must directly inform Leonard's Music LLC of their intention to return.
    2. Rentals must be returned with all accessories given at the time of rental. If the accessories are not returned, any card or bank account on file will be charged immediately to replace them.
    3. Since any missing accessories must be reported within the first 30 days of receiving the rental for legitimate replacement, the Customer may not claim they never received the accessories at the time of return.
    4. The instrument should be returned in the same condition as when it was received, except for reasonable wear and tear.
    5. If the instrument is returned with excessive damage (as determined solely by Leonards Music LLC), any card or bank account on file may be charged for the cost of repair or replacement.
       

       Leonards Music LLC’s Responsibilities

13. Condition of Instrument: Leonards Music LLC agrees to relinquish the instrument to the Customer in good working condition, including all necessary accessories.
14. Straightforward Pricing: Leonards Music LLC agrees to disclose the price (not including tax) of the rented instrument via email when the contract is processed.
15. Repairs and Maintenance: Leonards Music LLC will supply regular maintenance for any Active Rental instrument free of charge.
16. For the first 30 Days of the contract, Leonard's Music LLC will replace broken strings on Rental String Instruments free of charge. After 30 Days, the Customer is responsible for purchasing any subsequent replacement strings. The labor for replacement will be free of charge.

    Termination of Agreement

17. This Agreement can be terminated (for accounts in good standing) by returning the instrument to Leonards Music LLC or by paying off the entire balance of the instrument.
18. The return must be completed before the Customer’s unique recurring billing date. In the event of early/late return by the Customer, no rental fees will be refunded.
19. If the instrument is returned but has an outstanding balance, this Agreement will hold the Customer liable for the amount owed in past-due rental fees until it has been paid. The Agreement cannot be terminated until the balance owed has been paid.
20. Any items left in the instrument case upon return are considered forfeited and will be disposed of. Please check the case carefully before return.

    Late Fees and Delinquency Policy

21. A $25.00 fee will be charged for each returned check.
22. A late fee of $10.00 will be added to each monthly payment more than 30 days past due.
23. Accounts with payments overdue by 60 days must return the instrument to Leonards Music LLC immediately and remit payment for any back pay (including late fees). The Leonards Music delivery service is not obligated to assist with this return if the rental is 60 days or more past due.
24. Accounts with payments past due by 90 days owe the remaining balance of the contract (the full cost of the instrument) and any late fees.
    1. All past-due accounts are eligible for being sent to a collection agency. In collections, the Customer is responsible for paying the full remaining cost for the instrument (if it has not been returned), past-due rental fees or invoice fees, accrued late fees ($10/month past due), and the flat collection fee (+$50).
    2. For any account with an unpaid balance of 90 days or more, Leonards Music LLC reserves the right to take legal action, or charge any credit card or ACH on file for the full amount owed.

       Indemnification and Updates

25. The Customer agrees to indemnify, defend, and hold harmless Leonards Music LLC from any claims, damages, or liabilities arising from the use, possession, or rental of the instrument, including any injuries or accidents involving the instrument.
26. Updates to this Agreement may occur throughout the rental period. The Customer will be notified of any changes by email or letter 30 days before they are implemented.