Agreement Terms and Conditions

The Agreement will begin on the date the Customer obtains the instrument (by pickup or delivery) and continues until the instrument is entirely paid off or returned to Leonards Music.

The student’s school (if applicable) is NOT party to this formal contract.

  1. Leonards Music LLC holds the title of ownership of the instrument until the balance has been paid in full.
  2. Rental Fees: The Customer agrees to pay Leonards Music LLC monthly for the rented instrument. The rental fees are due and payable starting on the date the instrument is obtained and are repeated monthly.

    **All contracts are charged via autopay. We must have an active Credit Card or a Bank Account on file.

  3. Accessories selected online during the rental contract process will be charged immediately upon receiving the rental.
  4. Customers have 30 Days to report missing accessories, books, or other items purchased or included with the rental. After the 30-day grace period, the Customer is responsible for paying for all missing, lost, or damaged accessories.
  5. Rent-To-Own Policy (Band and Full-Size String instruments): All band instruments and Full-Size String Instruments are Rent-to-Own. 100% of the monthly Rental Fee applies to the balance of the instrument for the duration of the Agreement. (Full size strings include: 4/4 Violin, 15.5+ inch Viola, 4/4 Cello, 3/4 or 4/4 Bass, and 3/4 or 4/4 Guitar)
  6. Rent-to-Rent Policy (Fractional String Instruments Only): Fractional string instruments are Rent-to-Rent (For Lease ONLY).
    1. 50% of the Rental Fee goes towards earned credit for Customers who are actively renting fractional-sized string instruments, including all instruments smaller than the listed “Full-Size String Instruments” (see (5)).
    2. Fractional String Credit will stop accruing once a customer has reached the full value of their current rental. If they choose to size up, credit will begin accruing again.

    Credit Terms and Conditions

  7. Earned credit has no monetary value and may only be applied to the instrument on the active contract. Credit is forfeited immediately upon return of the instrument and may not be used again once the contract has been closed. 

    Customer Responsibilities

  8. Care and Maintenance of the Instrument: The Customer agrees to maintain the instrument in good working condition. They agree to clean, store, and handle the instrument, case, and accessories with care and to instruct the applicable student player to do the same.
  9. Timely Rental Payments: The Customer agrees to remit monthly rental payments on time. Payment is not dependent on whether the instrument is being used, has been lost, or similar situations.
  10. Updated Contact and Payment Information: The Customer agrees to notify Leonards Music LLC within 30 days of any changes to their contact information or payment information.
  11. Covering Damage or Loss: The Customer agrees to immediately report any damage, loss, or malfunction of the instrument or case to Leonards Music LLC.
    1. In the event of loss or irreparable damage (Insurance covers Accidental Damage), the Customer agrees to immediately pay the full replacement cost of the instrument.
    2. If an instrument’s case is destroyed or abused (written on, torn, moldy, etc.), the Customer agrees to pay for a replacement case. Any credit card or bank account on file will be charged immediately to replace the case.
    3. Leonards Music staff holds the sole right to determine if damage to an instrument or its case is intentional/negligent.
  12. Returning your Rental: To end the contract, the Customer agrees to return the instrument to 128 Great Rd, Bedford, MA 01730, or immediately notify Leonards Music LLC of their intent to return via school pick-up.
    1. The student’s school (if applicable) is not party to the return transaction. The Customer must directly inform Leonards Music LLC of their intention to return. For pick-up, Leonards Music must receive notice of the Customer’s intention to return the instrument prior to the established End-Of-Year pick-up date.
    2. Rentals must be returned with all accessories given at the time of rental. If the accessories are not returned, any card or bank account on file will be charged immediately to replace them. Since any missing accessories must be reported within the first 30 days of receiving the rental for legitimate replacement, the Customer may not claim they never received the accessories at the time of return.
    3. The instrument should be returned in the same condition as when it was received, except for reasonable wear and tear.
    4. If the instrument is returned with excessive damage (as determined solely by Leonards Music LLC), any card or bank account on file may be charged for the cost of repair or replacement.

    Leonards Music LLC’s Responsibilities

  13. Condition of Instrument: The instrument will be relinquished to the Customer in good working condition, including all necessary accessories. 
  14. Straightforward Pricing: The Price (not including tax) of the rented instrument will be shared via email when the Customer’s contract is processed.
  15. Repairs and Maintenance: Regular maintenance for any Active Rental instrument will be supplied free of charge.
  16. For the first 30 Days of the contract, broken strings on Rental String Instruments will be replaced free of charge. After 30 Days, the Customer is responsible for purchasing any subsequent replacement strings. The labor for replacement will remain free of charge.
  17. Once an instrument is officially paid off, the Customer will pay out-of-pocket for any repairs requested.

    Termination of Agreement

  18. This Agreement can be terminated (for accounts in good standing) by returning the instrument to Leonards Music LLC or by paying off the entire balance of the instrument.
  19. The return must be completed before the Customer’s unique recurring billing date. In the event of early/late return by the Customer, no rental fees will be refunded. 
  20. If the instrument is returned but has an outstanding balance, this Agreement will hold the Customer liable for the amount owed in past-due rental fees until it has been paid in full. The Agreement cannot be terminated until the balance owed has been paid.
  21. Any items left in the instrument case upon return are considered forfeited and will be disposed of. Please check the case carefully before return.

    Late Fees and Delinquency Policy

  22. A late fee of $10.00 will be added to each monthly payment more than 30 days past due.
  23. Accounts with payments overdue by 60 days must return the instrument to Leonards Music LLC immediately and remit payment for any back pay (including late fees). The Leonards Music delivery service will not assist with a rental return if the rental is 60 days or more past due.
  24. Accounts with payments past due by 90 days owe the remaining balance of the contract (the full cost of the instrument) and any late fees. 
  25. All past-due accounts may be sent to a collection agency. In collections, the Customer is responsible for paying the full remaining balance on the instrument (if it has not been returned), past-due rental fees or invoice fees, accrued late fees, and a flat collection fee (+$35). At any time, Leonards Music LLC reserves the right to take legal action against customers with delinquent accounts or charge any payment method on file for the full amount owed.

    Indemnification and Updates

  26. The Customer agrees to indemnify, defend, and hold harmless Leonards Music LLC from any claims, damages, or liabilities arising from the use, possession, or rental of the instrument, including any injuries or accidents involving the instrument.
  27. Updates to this Agreement may occur throughout the rental period. The Customer will be notified of any changes by email or letter 30 days before they are implemented.

 

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Fire, Theft, and Accidental Damage Insurance
Insurance is strongly recommended for renting an instrument at Leonards Music due to the likelihood of accidental damage.

*This Insurance Policy Covers:

1.     Theft of the Rental Instrument: To qualify for coverage, the Customer must report the theft to Leonards Music LLC and submit the police report outlining the theft within 30 days. 

2.     Instrument Destruction due to Fire: To qualify for coverage, the Customer must report the incident to Leonards Music LLC and submit legal documentation proving a fire took place to Leonards Music LLC within 30 days.

3.     Accidental Damage: Including accidentally dropping and breaking an instrument, or similar accidents. Damage must be immediately reported to and assessed by the staff at Leonards Music LLC.

4.     One-Time Bow Replacement: Leonards Music LLC agrees to supply one free bow replacement per string contract. After the one-time free replacement, the customer will be responsible for purchasing any subsequent bow replacements.

5.     **Please note insurance will not cover:

a.     The Replacement of accessories, including replacement strings. If these items are broken, lost, stolen, or missing, the Customer is responsible for replacing them.

b.     If there is evidence of repair attempts made by an outside source, including parents, teachers, and other repair shops, will immediately void the insurance.

c.      If there is evidence of a pattern of abuse towards the instrument 

d.     Repairs directed towards the deterioration of the instrument’s appearance, which does not affect its performance, such as scratches, minor dents, and finish.

e.     If the instrument is stored in a case or bag not provided or approved by Leonards Music LLC

Evidence of any abuse or an outside repair may result in repair charges applied to the Customer’s account, as well as a $2 increase to the monthly insurance rate. Applicable charges will be applied to any card or bank account on file.

 

Insurance Conditions

6.     Leonards Music LLC staff have the sole right to assess damage and determine if damage to the instrument is excessive, intentional, or beyond insurance coverage.

7.     Insurance can only cover one instrument replacement (see 1,2 and 3 of insurance for qualifying information). Further replacements will be purchased by the Customer. Utilization of the one-time instrument replacement will result in a $2 increase in the Customer’s existing monthly insurance fee.

8.     Should a one-time instrument replacement be necessary, Leonards Music LLC holds the sole right to find a suitable replacement for the Customer. The total owed amount through the rent-to-own program for the instrument is liable to change with an instrument replacement of greater value.

9.     Insurance cannot be added after the rental contract has begun.

 

By signing below, the Customer acknowledges that they have read, understood, and agree to the terms and conditions outlined in this Agreement. Online signatures are legally binding.

Accepting and taking home the rented instrument also constitutes a formal agreement to these terms.

 

 
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